Refund policy

Refunds and Returns

We want you to love your fragrance, but if you are not completely satisfied with your purchase, you may return it within 5 days of delivery (Please check the Non-Returnable & Non-Refundable Items listed below). To initiate a return, please contact us through the details provided on our website.

Our return process is simple and free of charge (for UAE residents). Once you contact us, our courier will collect the item(s), and a refund will be processed accordingly.

Refund Process:

  • Orders paid with a credit card will be refunded to the same card.
  • Orders paid via cash or card on delivery will be refunded as store credit.
  • Once we receive the returned item(s), we will inspect them. If they are in their original condition, we will process the refund.

Local (UAE) Returns:

  • We will cover the return shipping costs, but the original shipping fee will not be refunded.
  • Refunds will be issued for the item(s) only, excluding any bank charges incurred on credit card payments.

International Returns (Outside UAE, except Canada):

  • Customers are responsible for return shipping costs.
  • We are not responsible for any loss or damage during return shipping.
  • Any custom duties or taxes imposed on the return shipment will be deducted from the refund amount.
  • Refunds will exclude the original shipping cost and any associated bank charges.

Returns for Orders Shipped to Canada:

  • Customers in Canada may return items to our representative address in Canada.
  • Customers are responsible for ensuring the item(s) reach us in original condition.
  • Any custom duties or taxes imposed on the return shipment will be deducted from the refund value.
  • Refunds will exclude the original shipping cost and any associated bank charges.

Non-Returnable & Non-Refundable Items:

  • Opened, used, or damaged perfume bottles.
  • Fragrances with broken seals or missing original packaging.
  • Personalized or custom-made perfumes.
  • Gift sets with missing components.

Conditions for Returns:

All items must be unopened, unused, undamaged, and in original packaging, including any seals, protective covers, and authenticity cards. We reserve the right to decline returns if items show signs of use, tampering, or damage.

For any questions or assistance, please reach out to our support team via our website.